Refund policy

Returns

Because we sell food, we cannot accept returns of opened bags. If you have a problem with your order, please call or text 563-379-2554 or email support@feedyourbestfriend.com and we will work with you to find a fair solution.

Damaged or incorrect orders

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will send a replacement or issue a refund for the affected item.

Cancellations

You can cancel a subscription at any time from your account, with no cancellation fees. Cancellation stops future orders; orders that have already been processed or shipped cannot be cancelled.